Privacy Policy

1. Introduction

Welcome to ToDaMoon ("we," "our," or "us"). This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our Web3 and blockchain services. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Account Information: Name, email address, username, and encrypted password
• Contact Information: Email address for communication and support
• Profile Information: Profile preferences and settings
• Transaction Data: Order history, payment information, and transaction records
• Web3 Links: Social media profiles, blockchain addresses, and platform links for service delivery
• Communications: Messages, support tickets, and feedback you send to us

2.2 Automatically Collected Information

• Device Information: IP address, browser type, device type, and operating system
• Usage Data: Pages visited, time spent on site, click patterns, and feature usage
• Cookies and Tracking: Cookies, pixel tags, and similar tracking technologies
• Location Data: General location information (with your consent)
• Log Data: Server logs, error reports, and system activity

2.3 Web3 and Blockchain Data

3. How We Use Your Information

3.1 Service Delivery

• Process and deliver your orders for Web3 and social media services
• Manage your account and provide customer support
• Communicate about your orders, services, and account status
• Process payments and maintain transaction records

3.2 Platform Operations

• Monitor and improve our services and platform performance
• Analyze usage patterns to enhance user experience
• Prevent fraud, unauthorized access, and security threats
• Comply with legal obligations and regulatory requirements

3.3 Communication

• Send service updates, notifications, and important announcements
• Respond to your inquiries and provide customer support
• Send promotional materials (with your consent)
• Conduct surveys and gather feedback

4. Information Sharing and Disclosure

4.1 Limited Sharing Scenarios

We may share your information only in the following limited circumstances:

With Your Explicit Consent

We may share your information when you explicitly consent to such sharing.

Service Providers

• Third-party service providers who help us deliver services (e.g., payment processors)
• Cloud hosting and data storage providers
• Customer support and communication tools
• Analytics and monitoring services

Legal Requirements

• When required by law or legal process
• To respond to government requests or court orders
• To protect our rights, property, or safety
• To prevent fraud or illegal activities

Business Transfers

In connection with any merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security and Protection

5.1 Security Measures

We implement comprehensive security measures to protect your personal information:

• Encryption: Data encryption in transit (HTTPS/TLS) and at rest
• Access Controls: Strict access controls and authentication measures
• Monitoring: Continuous security monitoring and threat detection
• Infrastructure: Secure data centers and cloud infrastructure
• Updates: Regular security assessments and system updates
• Training: Employee training on data protection and privacy

5.2 Web3 Security Considerations

6. Your Privacy Rights and Choices

6.1 Data Subject Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information and how it's used
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request restriction of processing under certain circumstances
• Objection: Object to processing of your personal information
• Withdrawal: Withdraw consent where processing is based on consent

6.2 Communication Preferences

• You can opt out of promotional emails by using the unsubscribe link
• You can manage your communication preferences in your account settings
• Essential service communications cannot be opted out of

6.3 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

7. Cookies and Tracking Technologies

7.1 Types of Cookies

• Essential Cookies: Necessary for basic website functionality and security
• Performance Cookies: Help us understand site usage and improve performance
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Provide insights into user behavior and site usage

7.2 Third-Party Tracking

We may use third-party analytics services (such as Google Analytics) to understand how our service is used. These services have their own privacy policies.

8. Data Retention

8.1 Retention Periods

• Account Data: Retained while your account is active and for a reasonable period after closure
• Transaction Records: Retained for legal, accounting, and regulatory requirements (typically 7 years)
• Support Communications: Retained for 3 years for quality assurance
• Marketing Data: Retained until you opt out or withdraw consent
• Legal Hold: Data may be retained longer if required by legal proceedings

8.2 Data Disposal

When retention periods expire, we securely delete or anonymize personal information using industry-standard methods.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

10. Age Restrictions and Children's Privacy

11. Compliance and Regulatory Information

11.1 Financial Regulations

• We comply with applicable financial regulations and anti-money laundering (AML) requirements
• We may monitor transactions for compliance purposes
• We maintain records as required by financial regulatory authorities
• We may report suspicious activities to relevant authorities

11.2 Data Protection Laws

We comply with applicable data protection laws, including GDPR, CCPA, and other regional privacy regulations where applicable.

12. Third-Party Services and Links

Our service may contain links to third-party websites, Web3 platforms, or services. This privacy policy does not apply to third-party services. We recommend reviewing the privacy policies of any third-party services you use.

• Social media platforms and Web3 networks
• Payment processors and financial services
• Analytics and marketing tools
• Customer support platforms

13. Data Breach Response

In the unlikely event of a data breach that affects your personal information, we will:

• Investigate and contain the breach immediately
• Assess the risk to affected individuals
• Notify relevant authorities within 72 hours (where required)
• Notify affected users without undue delay
• Provide clear information about the breach and steps being taken
• Implement additional security measures to prevent future breaches

14. Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will:

• Post the updated policy on this page
• Update the "Last updated" date
• Notify users of material changes via email or platform notification
• Provide at least 30 days notice for significant changes

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15.1 Exercising Your Rights

To exercise your privacy rights or make requests regarding your personal data, please contact us using the information above. We may need to verify your identity before processing your request.